Application Solutions Specialist
4 weeks ago
Spartan Controls Ltd. is an employee-owned company and a leading provider of data management, industrial automation, valves, measurement, and control solutions for process industries in Western Canada and beyond.
We are looking for a skilled Application Specialist to join our Controls AS team in Edmonton. The successful candidate will report to the Manager, Application Specialists and will be responsible for providing exceptional customer service and technical support to various customers in the Power, Municipal, Chemical, Heavy Oil, Pipeline, Chemical, and Oil and Gas Industries.
The ideal candidate will have a post-secondary degree in Chemical, Mechanical, Electrical, or Petroleum Engineering or equivalent, and will possess strong application understanding and technical problem-solving skills to ensure customer support can be provided over the telephone and using other communications tools.
Key Responsibilities- Provide day-to-day solutions and customer service to a variety of customers throughout Alberta.
- Determine customer requirements and provide specification/technical application solutions for control equipment and instrumentation.
- Provide troubleshooting assistance of control equipment and instrumentation or refer to appropriate internal expertise.
- Collaborate with customers to develop solutions, as required.
- Produce quotations, bid proposals, document packages, and order control equipment.
- Ensure maintenance/servicing of existing company products and propose replacement/adjustment.
- Monitor and maintain awareness of product line modifications and technical specifications.
- Presentation development and delivery.
- Support formal and informal customer training.
- Post-Secondary degree in Chemical, Mechanical, Electrical, or Petroleum Engineering or equivalent.
- A strong understanding of Industrial Valves and Actuators would be an asset.
- SAP experience would be an asset.
- Demonstrated passion for providing excellent customer service.
- Process Industry and/or field experience would be an asset.
- Strong oral and written communication skills that reflect a professional business approach through phone, email, and in-person.
- Ability to build effective relationships, connecting with the team and its goals – strong team player.
- Entrepreneurial, strong work ethic.
Spartan Controls Ltd. recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
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