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Supervisor, Box Office

2 months ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

Cultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.

Key Responsibilities
  • Supervise day-to-day activities in guest services
  • Ensure theatre policies and procedures are maintained
  • Provide excellent customer service relations
  • Support delivery of cash management
  • Clerical/administrative support
  • Technical duties
  • General supervision and quality service to customers and clients
  • Monitor, train, and provide guidance to Customer Service Attendants
  • Act as first contact for problem resolution with patrons, tenants, maintenance staff, and building security
Requirements
  • Completion of Grade 12
  • Minimum of 1 year of experience in customer service by phone and in person in a cultural setting
  • Current Standard First Aid, CPR, and/or AED certificates
  • AODA Customer Service/IASR Training
Competencies, Skills, and Abilities
  • Excellent organizational skills and ability to work in a multi-task environment
  • Effective decision-making and judgment
  • Leadership abilities
  • Understanding of cash management and process systems
  • Self-starter
  • Flexibility
  • Proven team leader
  • Ability to manage complex demands simultaneously
Language Requirement

Various language requirements, locations may require English only, French only, or Bilingual competencies.

Police Record Check

The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.