Supervisor, Box Office
1 month ago
Cultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.
You will supervise day-to-day activities in guest services, ensure theatre policies and procedures are maintained, and promote excellent customer service relations. Your responsibilities will include providing support in cash management, clerical/administrative support, technical duties, general supervision, and quality service to customers and clients. You will also monitor, train, and provide guidance to Customer Service Attendants and act as the first contact for problem resolution with patrons, tenants, maintenance staff, and building security.
Requirements- Completion of Grade 12
- Minimum of 1 year of experience in customer service by phone and in person in a cultural setting
- Current Standard First Aid, CPR, and/or AED certificates
- AODA Customer Service/IASR Training
- Excellent organizational skills and ability to work in a multi-task environment
- Effective decision-making and judgment
- Leadership abilities
- Understanding of cash management and process systems
- Self-starter
- Flexibility
- Proven team leader
- Ability to manage complex demands simultaneously
- Language Requirement: Various language requirements, locations may require English only, French only, or Bilingual competencies
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction
- Please save a copy of the job poster
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Box Office Supervisor
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryCultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.As a Box Office Supervisor, you will supervise day-to-day activities in guest services, ensure theatre policies and procedures are maintained, and...
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Box Office Supervisor
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryCultural and Heritage Programs is responsible for the delivery of arts, heritage, and museum public programming and events. As a Box Office Supervisor, you will be responsible for supervising day-to-day activities in guest services, ensuring that theatre policies and procedures are maintained, and promoting excellent customer service relations.Key...
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Supervisor, Box Office
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryThe City of Ottawa is seeking a skilled Supervisor to join our team in the Cultural and Heritage Programs department. As a key member of our team, you will be responsible for supervising day-to-day activities in guest services, ensuring that theatre policies and procedures are maintained, and promoting excellent customer service relations.Key...
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Supervisor, Box Office
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryCultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.Key ResponsibilitiesSupervise day-to-day activities in guest services and ensure that theatre policies and procedures are maintained.Provide support in...
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Supervisor, Box Office
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryCultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.Key ResponsibilitiesSupervise day-to-day activities in guest services and ensure that theatre policies and procedures are maintained.Provide support in...
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryCultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.You will supervise day-to-day activities in guest services, ensure theatre policies and procedures are maintained, and promote excellent customer...
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Ottawa, Ontario, Canada City of Ottawa Full timeJob SummaryCultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.You will supervise day-to-day activities in guest services, ensure theatre policies and procedures are maintained, and promote excellent customer...
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