Box Office Supervisor
3 weeks ago
Job Summary
Cultural and Heritage Programs is responsible for delivering arts, heritage, and museum public programming and events, volunteer program development, audience development, and exhibits and research.
As a Box Office Supervisor, you will supervise day-to-day activities in guest services, ensure theatre policies and procedures are maintained, and promote excellent customer service relations.
You will provide support in delivery of cash management, clerical/administrative support, technical duties, general supervision, and quality service to customers and clients.
Additionally, you will monitor, train, and provide guidance to Customer Service Attendants and act as the first contact for problem resolution with patrons, tenants, maintenance staff, and building security.
Requirements
- Completion of Grade 12
- Minimum of 1 year of experience in customer service by phone and in person in a cultural setting
- Current Standard First Aid, CPR, and/or AED certificates
- AODA Customer Service/IASR Training
Competencies, Skills, and Abilities
- Excellent organizational skills and ability to work in a multi-task environment
- Effective decision-making and judgment
- Leadership abilities
- Understanding of cash management and process systems
- Self-starter
- Flexibility
- Proven team leader
- Ability to manage complex demands simultaneously
Language Requirement
Various language requirements, locations may require English only, French only, or bilingual competencies.
Police Record Check
The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.
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