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Bilingual Customer Lifecycle Project Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Lifecycle Project Manager to join our team at Grainger Businesses. As a key member of our sales operations team, you will be responsible for managing the contract deal formation process, providing guidance to sellers, and monitoring customer performance against program commitments.
Key Responsibilities:
- Contract Deal Formation: Lead the contract deal formation process by engaging with sellers at the start of an opportunity. Provide guidance on structuring and compliance monitoring of customer opportunities.
- Opportunity Assessment: Conduct thorough opportunity assessments based on experience of services, solutions, resources, and respective costs.
- Deal Analysis: Facilitate detailed deal analysis to determine operational and financial viability of solutions developed through the opportunity assessment phase.
- Proposal Development: Engage appropriate functional resources and coordinate all proposal development, market basket pricing, and contractual documentation required to support sales efforts.
- Project Management: Project manage each deal to ensure customer deadlines are met.
- Win/Loss Review: Conduct win/loss review of each opportunity for process improvements.
- Record Keeping: Maintain records of opportunities, success factors, loss factors, and historical barriers.
- Financial Analysis: Provide insight and guidance in determining the financial and operational viability of an opportunity based on a deep understanding of enterprise business services, capabilities, processes, and industry-specific knowledge and experience.
- Customer Compliance: Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit.
- Training and Development: Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures, and the measurements available to evaluate their performance.
- Reporting: Provide status reports that document management information and important learnings for aligned leadership teams.
- Knowledge Transfer: Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid.
- Advisory Role: Serve as a trusted advisor to sales teams by providing alternative solutions to barriers that allow the seller to manage customer expectations.
Requirements:
- Education: College degree (B.A./B.S.), or 4 years of equivalent business experience.
- Field of Study: Sales, Marketing, Communications, Finance, Operations Management.
- Language: Must be fluently bilingual in both English and French, written and spoken.
- Competencies: Prior success in making quick accurate decisions with limited information, facilitation skills, prior success in negotiation, knowledge of industry, product categories, legal terms and conditions, ability to travel to interface with internal customer teams, proficiency in Excel, and strong working knowledge of PowerBI, Smartsheets.
Rewards and Benefits:
- Medical, Dental, Vision, and Prescription Drug Coverage: Grainger Businesses offers comprehensive medical, dental, vision, and prescription drug coverage to ensure the health and well-being of our employees.
- Paid Time Off (PTO) and Holidays: Enjoy paid time off and up to 12 company holidays per year, dependent on home province.
- Life Insurance Coverage: Grainger Businesses provides life insurance coverage, including spousal and dependent life insurance, to ensure the financial security of our employees.
- Employee Family Assistance Program: Access to an Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
- Retirement Savings Plan and Defined Contribution Pension Plan: Grainger Businesses offers a Registered Retirement Savings Plan and Defined Contribution Pension Plan to help employees save for their financial future.
- Educational and Professional Membership Fee Assistance Program: Grainger Businesses provides an Educational and Professional Membership Fee Assistance program to support the ongoing education and professional development of our employees.
- Employee Discounts and Perks: Enjoy employee discounts, team member perks, and more.
