Bilingual Customer Service Representative

1 month ago


Vaughan, Ontario, Canada 407 ETR Full time

Job Summary:

We are seeking a highly skilled and bilingual customer service representative to join our team at 407 ETR. As a customer service representative, you will be responsible for providing world-class service to our customers in English and French, resolving issues efficiently, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to customers in English and French, empathizing with their concerns and offering solutions to resolve their issues.
  • Use excellent communication skills to interact with customers in a professional and courteous manner, resolving issues on the first call.
  • Work in a fast-paced, structured, and goal-oriented environment, meeting performance metrics and adhering to company policies and procedures.
  • Stay up-to-date with company policies and procedures, attending new training and continuous learning sessions to improve skills and knowledge.
  • Perform other tasks as assigned.

Requirements:

  • 1-2 years of experience in customer service.
  • Excellent English and French verbal and communication skills.
  • Ability to successfully complete an annual French bilingual certification testing.
  • Punctual and committed to work on a flexible schedule, with call center hours from 8:30am to 4:30pm, Monday to Friday.
  • Passionate about providing world-class customer service.
  • Proven customer service skills, a track record of success in a client-focused, target-driven performance culture.
  • Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast-paced environment.
  • Strong computer literacy, with proficiency in Windows operating system, internet navigation, and typing.
  • Excellent telephone manner, with an aptitude for listening, establishing rapport, and finding the right solutions for customers.
  • Ability to help clients navigate through self-serve applications.
  • Ability to work in a metricized environment, with six performance metrics: Call Resolution, Customer Satisfaction, Call Quality, Average Handle Time, Schedule Adherence, and Lates.

What We Offer:

A world-class culture based on recognition, development, and excellence, with a fully paid training program, free 407 ETR usage, competitive collectively bargained wage schedule, bilingual premium, comprehensive health benefits program, exciting performance-based recognition program, employee discounts, and a collaborative team environment.



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