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Customer Service Ambassador

1 month ago


Kingston, Ontario, Canada Aspira Royale Place Retirement Living Full time

{"h1": "Concierge Role at Aspira Royale Place Retirement Living", "p": "At Aspira Royale Place Retirement Living, we are committed to delivering exceptional experiences for our residents and their families. As a Concierge, you will play a critical role in ensuring that every interaction is warm, welcoming, and memorable.", "ul": [{"li": "Respond to resident and visitor inquiries in a diplomatic and timely manner, utilizing problem-solving and complaint resolution skills."}, {"li": "Promote excellent customer service in all personal interactions with visitors, families, residents, and team members."}, {"li": "Greet visitors to the building and ensure their needs are addressed in a pleasant and unhurried fashion, conducting mini tours as needed."}, {"li": "Provide clerical and computer support to managers as requested, including completing required records for cash transactions."}, {"li": "Perform other duties as assigned, including maintaining a positive attitude and providing exceptional customer service."}], "h2": "Requirements", "ul": [{"li": "Completion of grade 12 education."}, {"li": "Excellent verbal and written communication skills."}, {"li": "Positive attitude and proven customer service skills through related work experience."}, {"li": "Proven organizational skills and ability to multitask."}, {"li": "Demonstrated computer proficiency with MS Office, specifically Excel, Word, and PowerPoint."}, {"li": "Successful completion of a Vulnerable Sector Check (Ontario applicants) or Criminal Records Check (British Columbia applicants)."}], "h2": "Preferred Qualifications", "ul": [{"li": "Additional applied courses in office administration."}, {"li": "Act on your desire to help others and join our team at Aspira Royale Place Retirement Living as we continue to enhance the lives of those we serve."}]