Customer Service Ambassador

1 week ago


Kingston, Ontario, Canada Aspira Waterford Kingston Retirement Living Full time

Concierge Role Overview

The Concierge is a vital position within our community, playing a significant role in enhancing the lives of our residents and visitors. As a Concierge, you will be the first point of contact for our residents and visitors, providing exceptional customer service and ensuring their needs are met in a timely and professional manner.

Key Responsibilities

  • Respond to resident and visitor inquiries in a diplomatic and efficient manner, utilizing problem-solving and complaint resolution skills.
  • Promote excellent customer service in all interactions with visitors, families, residents, and team members.
  • Greet visitors to the building and ensure their needs are addressed in a pleasant and unhurried fashion, providing mini tours as required.
  • Provide clerical and computer support to managers as needed.
  • Complete required records for cash transactions related to guest and team member meal vouchers/tickets.
  • Perform other duties as assigned.

Requirements

  • Completion of grade 12 education.
  • Excellent verbal and written communication skills.
  • Positive attitude and proven customer service skills through related work experience.
  • Proven organizational skills and ability to multitask.
  • Computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
  • Successful completion of a Vulnerable Sector Check (applicable to Ontario applicants) and a Criminal Records Check (applicable to British Columbia applicants).

Preferred Qualifications

  • Additional applied courses in office administration.

About Aspira Waterford Kingston Retirement Living

We are committed to enhancing the lives of our residents and visitors. If you are passionate about providing exceptional customer service and making a positive impact in our community, we encourage you to apply for this exciting opportunity.



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