Enterprise Onboarding Expert

1 week ago


Toronto, Ontario, Canada STAN AI Full time

At STAN AI, we believe that properties can be managed autonomously. That's why we're looking for a skilled Enterprise Onboarding Expert to join our Customer Success Team.

The successful candidate will be responsible for guiding Enterprise Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.

Key Responsibilities
  • Become a STAN AI technical product expert.
  • Manage all assigned customer onboarding processes and ensure the successful launch of STAN AI across their real estate portfolio.
  • Provide detailed account walkthroughs and assist many new STAN customers with their AI deployment.
  • Lead successful kickoff calls to communicate account setup requirements and expectations with key stakeholders.
  • Educate customers on STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
  • Monitor setup progress on accounts, identify potential risks, and guide next steps.
  • Resolve conflicts and provide technical solutions to customers in a timely manner.
  • Work cross-functionally with Sales, Success Managers, Bot Review, and Development teams to deliver world-class client experiences.
  • Become the internal voice of the customer at STAN AI, driving our clients' needs forward.
  • Develop a deep understanding of customers' business and operational objectives.
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Requirements
  • Excellent outgoing communication skills, both verbal and written.
  • Ability to prioritize, multitask, and manage time effectively.
  • Proven experience in SaaS Client Onboarding, Customer Service, and/or Customer Success.
  • Tech-savvy with the ability to quickly learn new products and explain them to others.
  • Knowledge of CRM software, Project Management, and CS Platforms.
  • Analytical and creative in finding solutions for customers.
  • Relevant Bachelor's Degree or equivalent experience.
  • Strong negotiation skills with the ability to set expectations with customers.
What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, plus additional benefits and opportunities for growth and development.



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