Senior Customer Service Coordinator

5 days ago


Burlington, Ontario, Canada Integrated Power Services Full time
Integrated Power Services is a dynamic company that values individuals with a competitive spirit and relentless drive to succeed in the industry. Our ideal candidate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results.

We are seeking a Customer Service Representative to assist our Service Center in providing efficient customer service for incoming orders and related paperwork. This role involves acting as a technical resource to address inquiries and ensure customer satisfaction, as well as managing various customer and sales-related tasks.

The responsibilities of this position include:
  • Providing timely and cost-effective completion of all customer service-related paperwork for incoming orders.
  • Acting as a technical resource to address and resolve inquiries and problems.
  • Supporting the outside sales organization and OEM partners with inquiries, quotes, vendor management, and customer expectations for total satisfaction.
  • Managing order taking, processing, investigation, and resolution of customer complaints, and coordinating customer service objectives with shop operations.
  • Preparing internal material requisitions for purchase of materials and services related to order completion.

This role requires a sharp analytical thinker with excellent communication skills, who can analyze and interpret data to take appropriate action. The ideal candidate will have experience in technical sales or customer service, preferably in the motor repair or related industry. Additionally, proficiency in Microsoft Office and ability to prioritize and maintain a high degree of organization are essential. We offer a competitive salary range of $55,000 - $65,000 per annum, based on experience and location, along with a comprehensive benefits package, including paid time off, RRSP employer match program, tuition reimbursement program, medical, dental, and vision plans, employee assistance program, and safety shoe and glasses reimbursement.

About Integrated Power Services, we value teamwork, innovation, and customer satisfaction. We strive to provide exceptional service to our customers and create a positive work environment for our employees. If you are a motivated individual looking for a challenging role with opportunities for growth and development, please apply.

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