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Regional Operations Manager

2 months ago

Edmonton, Alberta, Canada Brock Group Full time
Job Summary

We are seeking a highly skilled Regional Operations Manager to join our team at Brock Group. As a key member of our operations team, you will be responsible for supporting and growing our business by providing project management and support for multiple service offerings and/or projects.

Key Responsibilities
  • Provide project management and support for multiple service offerings and/or projects
  • Manage and oversee defined, larger, complex projects anywhere in the Region – or outside the region if business needs dictate
  • Ensure all assigned projects are delivered safely, consistently and effectively and are profitably managed and compliant
  • Support building the Brock brand by providing world-class service quality to all stakeholders
  • Promote, demonstrate and instill Brock's Bsafe and Bbest culture in all aspects of the business
  • Responsible for project safety, quality, cost and schedule
  • Ensure proper planning and scheduling of resources, monitoring, and taking corrective actions
  • Is a champion for safety and regulatory compliance
  • Build strong cross-functional operating partnerships across the organization
  • Ability to understand and interpret contracts and successfully execute change orders
  • Assist in quoting and performing preliminary job walks for defined projects
  • Responsible for the collection and ownership of complete project and site data
  • Develop and build sales relationships within both Brock and the customer's organization
  • Responsible for leveraging opportunities to cross-sell Brock's product and service offerings
  • Maintain communication with regional leadership and Business Development to ensure customers' needs are met
  • Manage changes to project scope through a defined change management process
  • Assist in resolving customer issues/discrepancies
  • Identifies all operations aspects of the job including labour, equipment, consumables and materials along with any sub-contract requirements
  • Coordinate with Asset Management and Regional Operations on planning/scheduling, and determining materials & manpower demands for defined projects
  • Work with Business Development and Estimating to transition the job from sales to operations utilizing the Healthy Start process
  • Develop and implement project construction execution plan
  • Accountable for completion of assigned jobs to the region and customer satisfaction
  • Responsible for job cost management and profitability for assigned projects, including daily tracking and reporting for billable and non-billable activities. Monitors KPIs, as defined.
  • Audit ongoing operations and identifies opportunities for field efficiencies and standardization of methods to improve margins
  • Support the development and implementation of a project Quality Control plan
  • Manage outsourced services within project constraints, including management of re-rental equipment
  • Collaborate with site supervision while managing multiple projects and ensuring scope, job efficiency and productivity
  • Ensure work processes and procedures are consistently applied to the project
  • Follow Brock's procurement process in support of vendor evaluations
  • Deliver project within defined profitability metrics
  • Collaborate with Regional Management and Project Controls to perform job tracking post-mortem and lessons learned for continuous improvement
  • Meet project deadlines
  • Own the planning and implementation of a program/project by executing detailed project plans which include timelines, scheduling, logistics, purchasing and training plans
  • Conduct effective performance evaluations and mentors those with less experience
  • Challenge others to develop as leaders while serving as a role model and mentor