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Technical Support Specialist II

2 months ago


Brampton, Ontario, Canada William Osler Health System Full time
{"title": "Technical Support Specialist II", "description": "Job Summary

We are seeking a highly skilled Technical Support Specialist II to join our Information Services (IS) Service Desk and Desktop Support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our end-users.

Key Responsibilities
  • Provide technical support and troubleshooting for client computing equipment and services
  • Respond to requests for technical services in a timely and efficient manner
  • Work independently and as part of a team to resolve incidents and requests
  • Deploy and install PCs, laptops, printers, and other client computing equipment
  • Provide IS move support for clients
  • Troubleshoot client issues with hardware and applications
  • Escalate incidents and requests to second/third level support resources as needed
  • Provision, change, and de-provision user accounts in accordance with corporate policies and procedures
Requirements
  • University degree or college diploma in a computer-related field or equivalent work experience
  • ITIL Foundations certification preferred
  • Microsoft certifications an asset
  • Three or more years of experience in providing customer support with a high level of professionalism
  • Direct hospital or healthcare experience an asset
  • Strong client computing experience, including desktops, laptops, printers, mobile devices, multifunction devices, desktop phones, and voicemail
  • Solid skills in supporting common end-user applications, including Microsoft Word, Excel, Outlook, PowerPoint, Edge, and Adobe Reader
  • Strong troubleshooting skills with a focus on root cause analysis
  • Experience with tools and technologies, such as Microsoft SMS, remote support utilities, BES, Active Directory, and Microsoft Exchange
  • Experience with common ticket management solutions, such as HEAT/ITSM/Remedy
  • Strong verbal and written communication skills, with the ability to communicate with individuals with all levels of technical and non-technical skills
  • Ability to work well under pressure and respond quickly to shifting priorities
  • Works well independently and as part of a team
  • Demonstrates Osler's Values of Respect, Excellence, Service, Compassion, Innovation, and Collaboration
What We Offer

We offer a competitive salary range of $70,083.00 to $87,613.50, as well as a comprehensive benefits package and opportunities for professional growth and development.

Osler values inclusivity and diversity in the workplace and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act.

If you are a motivated and customer-focused individual with a passion for providing exceptional technical support, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}