Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Survalent Full time
Job Title: Technical Support Agent

We are seeking a highly skilled Technical Support Agent to join our team at Survalent. As a Technical Support Agent, you will be responsible for providing top-notch customer service and technical support to our clients.

Key Responsibilities:
  • Manage support cases from start to finish, providing advice and assistance via email or phone.
  • Advise and assist in solving problems related to Survalent software or escalate to the appropriate personnel.
  • Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
  • Troubleshoot communication issues between SCADA and end devices.
  • Create Knowledge Articles from Support issues observed.
  • Provide support services to internal employees with technical problems.
  • Be on call for after-hours support in rotation with other Support team members.
Requirements:
  • Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics, Electronics and Communications, or a similar discipline.
  • Effective English communication skills, both written and verbal.
  • Customer focus with ability to work under pressure.
  • Good understanding of TCP/IP network communication.
  • Microsoft Windows Proficiency (both Server and PC level)
  • Knowledge of Microsoft SQL Server and IIS.
  • Technical Support/ Customer service experience is considered an asset.
  • Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
  • Knowledge of Power Engineering, Distribution Networks is considered an asset.
  • Strong multi-tasking ability.
  • Problem solving skills- ability to think out of the box.
  • Self-motivated and empathetic listening skills.

We offer a competitive compensation package, excellent benefits, and a profit-sharing plan. Survalent values a diverse workplace and is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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