Healthcare Transformation Manager

3 days ago

Toronto, Ontario, Canada WELL Health Technologies Corp. (TSX: WELL) Full time $60,000 - $75,000
Job Title: Healthcare Transformation Manager

WELL Health Technologies Corp. (TSX: WELL) is seeking a skilled Healthcare Transformation Manager to join our Clinic Transformation department. As a key member of our team, you will be responsible for managing the integration of digital solutions at our primary care clinics.

Key Responsibilities:
  • Engage with clinicians, clinic managers, and staff to implement digital tools that enhance workflow efficiencies.
  • Collaborate with Medical Office Assistants (MOAs) to optimize workflows and streamline processes.
  • Proactively address patient concerns and issues, serving as a point person to escalate and resolve any problems that may arise.
  • Develop and support new systems and processes as WELL Health Clinical Shared Services continues to grow and expand.
  • Work closely with physicians, clinic managers, and staff on-site and remotely to build strong relationships and trust.
  • Measure key performance indicators to evaluate the success of pilot programs and the impact of digital tools on clinic operations.
  • Provide regular project status reports to WELL Health leadership.
  • Configure, set up, and maintain various digital tools, including Online Bookings, Self-Check-In, Reporting, and Patient Reminders.
Requirements:
  • Managing team-members and having strong people management skills.
  • Project experience in Digital Implementation & assisting in project rollouts.
  • Lead Adoption strategies, plans, execution, and maintenance.
  • Proven ability to quickly build strong relationships with clinicians, managers, and staff.
  • Experience in leveraging technology to address healthcare challenges in Canada, particularly in clinic modernization and digital implementation.
  • Exceptional interpersonal and communication skills (high EQ).
  • Proficiency with Help Scout, RingCentral, Microsoft 365, KPI Metrics, PowerBi, and Smartsheets.
  • Openness to feedback, adaptability, and a willingness to embrace ambiguity and change.
What We Offer:
  • A competitive salary range of $60,000 - $75,000 CAD per annum.
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.

WELL Health Technologies Corp. is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way

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