Ecommerce Operations Leadership Position

1 week ago


Old Toronto, Canada Loblaw Digital Full time

We are seeking a talented Senior Manager to lead our Ecommerce Operations team at Loblaw Digital. This is a unique opportunity to shape the future of online grocery shopping and enhance customer experience.

About the Role

The Senior Manager, Implementation and Training will be responsible for overseeing the development, delivery, and execution of the Online Grocery Fulfillment platform and its programs. This includes working with various stakeholders, business partners, and members of the Loblaw Digital and Online Grocery teams to build effective operational programs that optimize business outcomes.

Key Responsibilities
  • Lead a team that effectively trains and ensures optimal delivery of all content.
  • Responsible for program training strategy and content, building and leveraging existing and new formats to maximize reach to online grocery colleagues with timely and relevant information.
  • Build work back plans that incorporate change management best practices, providing teams with confidence and support during execution of new and existing programs.
  • Act as a key SME for in-store Online grocery operations to influence improved ways of working and outcomes that focus on providing superior experiences for customers.
Requirements

To be successful in this role, you will need:

  • At least 2 years of project management experience.
  • At least 3 years supervisory/management experience.
  • Ability to handle multiple priorities and projects at a time.
  • Strong organizational and time management skills.
  • Ability to analyze data to influence an outcome or action plan.
What We Offer

Loblaw Digital offers a competitive salary range of $120,000 - $160,000 per year, depending on experience. You will also have access to world-class technologies, collaborative teams, and opportunities for growth and development.



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