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Technical Support Specialist

2 months ago

Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time
{"h2": "Job Summary", "p": "We are seeking a skilled Technical Support Specialist to join our team at THE NORTHGATE TRADING INC. as a permanent employee. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, applications, and network infrastructure.

", "ul": [{"li": "Provide technical support to users via phone, email, or in-person

", "li": "Troubleshoot and resolve technical issues with computer systems, applications, and network infrastructure

", "li": "Collaborate with internal teams to identify and implement solutions to technical issues

", "li": "Document and maintain a problems and solutions log for use by other technical support analysts

", "li": "Participate in the redesign of applications and other software

", "li": "Provide business systems, network, and Internet support to users

", "li": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

", "li": "Perform Web-server backup and recovery operations

"}], "h2": "Requirements", "ul": [{"li": "College/CEGEP degree in Computer Science, Information Technology, or related field

", "li": "1 year to less than 2 years of experience in technical support

", "li": "Strong knowledge of computer systems, applications, and network infrastructure

", "li": "Excellent communication and problem-solving skills

", "li": "Ability to work in a fast-paced environment and meet tight deadlines

", "li": "Attention to detail and ability to multitask

", "li": "Ability to work as part of a team and provide excellent customer service

"}], "h2": "Working Conditions", "p": "The successful candidate will work in a fast-paced environment with tight deadlines and will be required to sit for extended periods.

", "h2": "Language", "p": "English

", "h2": "Work Term", "p": "Permanent

", "h2": "Hours", "p": "30 hours per week

"}