Technical Support Specialist

1 month ago

Richmond Hill, Ontario, Canada Giesecke+Devrient Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Giesecke+Devrient. In this position, you will be responsible for providing technical support and maintenance for our Identification Solutions, ensuring seamless operations for our government customers and regional authorities. This is a remote position with travel requirements to client locations within North-, South- America and Caribbean, and based within Ontario.

Key Responsibilities

  • Service and maintain Veridos Identification Solutions in small to large environments within international customers
  • Support and troubleshoot systems in service and project phases
  • Assess operations tickets and requests for changes in cooperation with the product development department
  • Ensure proper functioning of application systems by supporting customers in their daily operations
  • Provide technical support for other Veridos USA credentialing clients as needed, located in different geographic regions and time zones
  • Coordinate and deliver ongoing, scheduled service and support, and respond to routine and emergency callouts within established time-windows, as needed
  • Provide backup support coverage for other regional Technical Support personnel as needed
  • Generate reports of common issues, trends, and performance based on client's established Service Level Agreements (SLA's)
  • Create supporting documentation such as how-to guides, Standard Operating Procedures, and/or information to complement Root Cause Analyses
  • Create and maintain on-going preventative maintenance service schedules
  • Ensure adherence to company policies, procedures, and objectives
  • Provide onsite office support when those sites experience HW/SW failures
  • Additional responsibilities and duties as assigned

Requirements

  • 3-5 years of Customer Service experience and proficiency
  • Familiarity with modern web-browser developer tools, Software Development Lifecycle, and QA processes
  • Experience with operating systems Windows, Windows Server, Linux
  • Administration of Active Directory Structures (incl. DHCP, DNS, WSUS)
  • Experience in the administration and operation of databases (Oracle, PostgresSQL) is an advantage, but not a requirement
  • Ability to explain complex issues in a simple and understandable way
  • Very good knowledge of English and French, both written and spoken
  • High service orientation as well as strong communication and team skills
  • Basic knowledge of collaboration tools such as Outlook, Jira, Confluence, Slack, Microsoft Office Software Suite, and SharePoint
  • Familiarity with Field Operations tools such as Atlassian Service Desk (ticketing system), Confluence, Pager Duty
  • Strong knowledge on Microsoft software (particularly Excel)
  • Pass a credit and criminal background check prior to employment
  • High school diploma/GED required
  • Associate Degree or Trade or technical school certificate/diploma preferred

Working Conditions

  • Travel is required across the Americas and Caribbean

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    Job Title: Technical Support SpecialistTHE NORTHGATE TRADING INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.Key Responsibilities:Respond to technical inquiries and resolve issues related to...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Connexall Full time

    Job Title: Technical Support Specialist - ITOverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and networks are running...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Connexall Full time

    Job Title: Technical Support Specialist - ITOverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our systems and networks are running...

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    The Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients receive the...

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    Job SummaryThe Technical Support Specialist will provide assistance to users experiencing difficulties with computer systems and software. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.Key ResponsibilitiesRespond to user inquiries and provide technical support via phone, email, or in-personDiagnose...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Mackenzie Health. As a Technical Support Specialist, you will be responsible for delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests.Key...

  • Technical Support Specialist

    3 weeks ago

    Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Application Specialist | LumberTrackAt Epicor, Collaboration Drives SuccessTechnical Application Specialist | LumberTrackAs a Technical Application Specialist, you will diagnose and troubleshoot technical and application-related software issues for our LumberTrack ERP software, Android mobile apps, and Data Cubes. With prior business application...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Schindler Consulting Full time

    The Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.Key...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    The Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include consulting user guides, technical manuals, and other documents to research and implement...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    The Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide timely solutions to technical issuesConsult technical...

  • Technical Support Specialist

    5 days ago

    Richmond Hill, Ontario, Canada Schindler Consulting Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Schindler Consulting.The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a keen eye for detail.Responsibilities will include:Providing technical support to users in a fast-paced environmentCollaborating with colleagues to resolve...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    We are seeking a skilled Technical Support Specialist to join our team at Schindler Consulting. The ideal candidate will have a strong background in computer systems and a passion for providing exceptional customer service.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and efficient mannerProvide technical guidance and...

  • Sales and Technical Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    Job SummaryWe are seeking a skilled Sales and Technical Support Specialist to join our team at Connex Telecommunications Inc. The ideal candidate will have a strong background in sales and technical support, with the ability to promote sales to existing clients and assess their needs to recommend the appropriate goods or services.Key ResponsibilitiesPromote...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Giesecke+Devrient Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Giesecke+Devrient. In this position, you will be responsible for providing technical support and troubleshooting for our Identification Solutions, serving government customers and regional authorities. This is a remote position with travel to client locations within...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Giesecke+Devrient Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Giesecke+Devrient. In this position, you will be responsible for providing technical support and troubleshooting for our Identification Solutions, serving government customers and regional authorities. This is a remote position with travel to client locations within...

  • Technical Application Specialist

    7 days ago

    Richmond Hill, Ontario, Canada Epicor Software Corp Full time

    Technical Application Specialist | ERP SupportAbout the Role:We are seeking a skilled Technical Application Specialist to join our team in providing exceptional support for our LumberTrack ERP software, Android mobile apps, and Data Cubes.Key Responsibilities:Diagnose and troubleshoot technical and application-related software issues.Manage and follow up on...

  • Technical Support Specialist

    2 months ago

    Richmond Hill, Ontario, Canada Giesecke+Devrient Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Giesecke+Devrient. In this role, you will be responsible for providing top-notch technical support for our Identification Solutions, ensuring seamless operations for our government customers and regional authorities. This is a remote position with travel requirements to...

  • Technical Support Specialist

    2 months ago

    Richmond Hill, Ontario, Canada Giesecke+Devrient Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Giesecke+Devrient. In this role, you will be responsible for providing top-notch technical support for our Identification Solutions, ensuring seamless operations for our government customers and regional authorities. This is a remote position with travel requirements to...

  • Technical Support Specialist

    1 week ago

    Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

    We are seeking a skilled User Support Technician to join our team at Schindler Consulting. As a key member of our technical support team, you will be responsible for providing timely and effective support to our clients. This includes responding to user inquiries, troubleshooting technical issues, and implementing solutions to ensure minimal downtime.Key...

  • Technical Support Specialist

    4 weeks ago

    Richmond Hill, Ontario, Canada Schindler Consulting Full time

    Job Title: User Support TechnicianWe are seeking a highly skilled User Support Technician to join our team at Schindler Consulting. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients and ensuring their technical needs are met.Key Responsibilities:Technical Support: Respond to user...