Front Office Manager

6 days ago

NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Job Summary:

The Vintage Hotels Front Office Manager is responsible for providing exceptional guest service and ensuring the smooth operation of the front office and business center.

Key Responsibilities:

  • Provide personalized and exceptional guest service at every given opportunity.
  • Meet established up-selling and sales goals.
  • Ensure that the front office and business center are fully operational in terms of sufficient staff to service the guests.
  • Perform the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
  • Ensure that Team Members are aware of, and follow all standards and procedures.
  • Ensure Team Members follow safety policies and procedures.
  • Develop and manage the annual department budget.
  • Monitor cost and revenues on a daily basis.
  • Suggest additional products and services meeting our Guests' specific preferences.
  • Assess Guests' individual needs to meet standards for additional products and services.
  • Actively seek ways to meet Guests' product or service needs.
  • Perform all other duties as assigned.

Requirements:

  • Minimum three (3) years hospitality management experience.
  • Basic accounting principles an asset.
  • Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.
  • Previous budgeting experience.
  • Graduate of Hotel Administration Diploma, degree program or similar, or the equivalent in education and experience an asset.
  • Excellent problem-solving abilities.
  • Reliable transportation.
  • Ability to work weekdays as well as weekends as required.

What We Offer:

  • Benefits after 3 months.
  • RRSP Match.
  • Career advancement opportunities.
  • A chance to work with a tenured, supportive team at one of Niagara's Top hotels.
  • Company social events.
  • Complimentary meals and company-wide discounts.

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