Zone Manager

4 weeks ago

Dartmouth, Canada Kaltire Full time
Zone Manager Job Description

As a key member of the Kal Tire Store Leadership Team, the Zone Manager plays a critical role in driving the success of multiple stores within a designated region. This position requires strong leadership skills, a focus on operational excellence, and the ability to foster a collaborative and customer-centric culture.

Key Responsibilities:
  • Drive Results: Responsible for the performance of all stores within the zone, including sales, safety, and culture.
  • Develop Zone Plan: Collaborate with the Regional Director to create a zone plan, align store budgets and plans with the zone and region, and establish key performance metrics.
  • Lead by Example: Maintain an active in-store leadership presence for the zone model store, responsible for continuous improvement of the stores within the zone, and overall accountability for results in the zone.
  • Operational Excellence: Create a shared understanding of operational excellence across the zone through visible leadership and ensure accountability to and alignment with Kal Tire Way operational behaviors.
  • Performance Assessment: Assess performance in the zone through on-site observations and develop insights through data-driven analysis of financial, operational, and team member engagement reporting.
  • Coaching and Development: Coach for improvement and mentor store management teams in these practices.
  • Financial Management: Analyze Profit and Loss statements for the zone and implement strategies to grow sales and improve profitability.
  • Sales Strategy: Engage with the Regional Director to validate sales plans and support the sales strategy and programs.
  • Change Management: Lead change and continuous improvement initiatives in the zone, support Store Managers to implement, ensure adoption, and manage resistance.
  • Culture and Accountability: Promote understanding of the vision for Kal Tire and Store Operations, ensure alignment between the region, zone, and individual stores, and build a diverse and inclusive team by continually developing management talent to improve managerial performance at store locations.
  • Safety and Customer Satisfaction: Promote a culture of accountability for safety and customer satisfaction across the zone.

Qualifications and Success:

  • Operations Management Experience: A minimum of three to five years of experience in operations management in a multi-store environment and/or oversight of a model location.
  • People Management Experience: People management experience, including recruiting, managing, and assessing performance, supporting career development, identifying growth potential, and driving engagement.
  • Analytical and Decision-Making Skills: Strong analytical, decision-making, planning, and organizational skills.
  • Leadership and Management Skills: Demonstrated ability to manage multiple store locations and achieve customer service and sales targets, as well as collaborate across business functions to achieve expected results.
  • Culture Change: Create and sustain culture change to ensure accountability for operational excellence.
  • Financial Management: Manage profit and loss across multiple locations, present data, and explain strategies and ideas to upper management.
  • Education: College or university diploma or degree, or equivalent combination of experience and education.

Special Requirements:

  • Travel: Regular travel within the zone is expected.
  • Relocation: Flexibility to relocate if and when required.

Why Kal Tire?

  • Competitive Compensation: Competitive compensation package based on qualifications and experience, with a clear path for career advancement and wage increases.
  • Benefits: Comprehensive medical and dental benefits, Employee Assistance Program, group RRSP/DPSP matching program, and discount on tires and mechanical services.
  • Positive Work Culture: Positive work culture, opportunities for growth and development, and work-life balance.
  • Professional Development: Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
  • Inclusive Culture: Dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed, with a focus on diversity, equity, and inclusion.

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