Senior Claim Advocate

4 weeks ago


Toronto, Ontario, Canada Aon Full time

Aon is seeking a Senior Client Advocate to support the Reinsurance business in their Toronto office. This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

Key Responsibilities:

  • Assist clients in notifications and explanations to reinsurers of individually reported claims, complex claims, and/or catastrophe claims.
  • Manage the reinsurance assets of valued clients, including Fortune 500 companies.
  • Work closely with the sales team to provide world-class customer experience.
  • Support clients as a dedicated advocate.
  • Opportunity to travel domestically to client offices to manage and coordinate claim audits.
  • Assist with complex coverage issues and resolving differences by providing contract interpretation, claim information, and potential negotiations.
  • Help reinsurers understand claims and claim issues across many lines of business.
  • Attend industry conferences.
  • Assist clients with large catastrophe events.
  • Secure millions of dollars of collections for clients every year.
  • Be part of a team that manages over $20B in ceded reserves per year.
  • Manage collateral on behalf of clients – often in excess of multiple millions of dollars per year.

Requirements:

  • 3+ years of relevant experience.
  • Bachelor's degree (BA/BS) from a four-year college or equivalent experience.
  • Insurance and/or Reinsurance claims experience preferred.
  • Working knowledge of MS Office suite of products.
  • Excellent interpersonal and communication skills (both oral and written).
  • Ability to think strategically and analytically.
  • Strong attention to detail and professional demeanor.
  • Ability to work independently and efficiently.

About Aon:

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. At Aon, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.


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