Food Service Manager

4 weeks ago


The Blue Mountains, Ontario, Canada Royal Majesty Espresso Bar Bakery Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Royal Majesty Espresso Bar Bakery. As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop and bakery, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:
  • Leadership and Supervision: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that tasks are completed efficiently and effectively.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a clean and safe working environment.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
  • Inventory Management: Maintain records of stock, repairs, sales, and wastage, preparing and submitting reports as required.
  • Work Schedules: Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a food service environment.
  • Certifications: Smart Serve and Safe Food Handling certificate.
Work Environment:

Our coffee shop and bakery operate in a fast-paced environment, requiring staff to work under pressure and meet tight deadlines. The successful candidate will be able to work in a physically demanding environment, standing for extended periods and maintaining attention to detail.

Personal Suitability:
  • Client Focus: Provide excellent customer service, ensuring that customers feel valued and satisfied.
  • Efficient Interpersonal Skills: Communicate effectively with staff, customers, and management, resolving conflicts and issues in a professional manner.
  • Flexibility: Adapt to changing circumstances and priorities, ensuring that tasks are completed efficiently and effectively.
  • Team Player: Work collaboratively with staff to achieve common goals and objectives.
Financial Benefits:
  • Gratuities: Receive gratuities for excellent service.
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 40 hours per week.

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