Provisioning Analyst

2 weeks ago

Montreal, Quebec, Canada Colas Full time

Colas Canada Inc. Overview

Colas IS Support is the information technology arm of the North America business for Colas, based in Denver, Colorado.

We strive to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining our infrastructure, and more.

Through a partnership with the Colas Companies in the USA & Canada, Colas IS Support empowers our employees for success and provides direct contact with users and innovators across the organization.

Learn more about Colas IS Support at www.colasiss.com.

Job Summary

Position type: Permanent full-time

Location: Mount Royal, Montreal

Reports to: Manager - Technical Support

Salary: $75,000 - $77,000

Key Responsibilities

Supply

  • Install and configure software/hardware systems for our operating environment.
  • Develop and maintain installation and configuration procedures.
  • Manage software and hardware procurement, including purchase order creation.
  • Maintain computer inventory in the asset database.
  • Image and configure computers with the operating system, business applications, and settings using SCCM.
  • Create Active Directory and other accounts with appropriate access levels.
  • Ship computers to users, managing costs and coordinating with level 1&2 support.
  • Provide setup introductions to new users.
  • Analyze inventory and provide data points for replacement calendars.
  • Provide initial training to new users on Colas ISS IT tools, procedures, organizations, and applications.
  • Coordinate presentations for new employees and pass the baton to local IT technicians.

Day-to-day operations

  • Track requests and provisioning tickets daily.
  • Create, track, and manage departmental operating procedures.
  • Maintain good collaboration with suppliers.
  • Prioritize incoming email or ticket system requests for new and replacement computers.

Maintenance

  • Update inventory data for all equipment in all locations quickly and accurately.
  • Perform periodic audits on end-user application licenses and role-based access levels.

Support

  • Act as an ambassador between the department and users, maintaining good relationships and open communication.
  • Empathize and communicate with customers to ensure satisfaction.
  • Assist in training end users on IT procedures.
  • Troubleshoot billing and inventory issues.

Projects

  • Participate in infrastructure projects requiring equipment purchases.
Requirements and Qualifications

• Diploma of College Studies or equivalent

• 3 years of experience in setting up and supporting Microsoft Windows 7 & 10 and productivity tools like Microsoft Office

• Must be bilingual (English/French)

• Preferred ITIL v3 certification

• Knowledge of ITSM principles

Desirable Skills and Abilities

• Proficiency in MS Outlook, PowerPoint, Word, and Excel

• Knowledge of ticketing systems

• Ability to work independently and search for answers/resources independently.

• Capacity for rapid learning and decision-making

• Ability to interact with all levels of management and end users

• Customer service experience

• Strong written and verbal communication skills

• Experience creating documentation

Colas is committed to diversity and inclusion

We welcome applicants from diverse backgrounds and are an equal employment opportunity employer.

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