Provisioning Specialist
4 weeks ago
Colas IS Support is seeking a Provisioning Analyst to provide first IT contact with Colas' new associates on day one. The successful candidate will be responsible for customer service and hardware/software lifecycle management of the company's assets, using an asset management tool.
Main Responsibilities- Install and configure software/hardware systems that support our operating environment.
- Develop and maintain installation and configuration procedures.
- Initiate and manage the ordering process for software/hardware.
- Maintenance and documentation of the computer inventory in the asset database.
- Image and configure computers with the appropriate operating system(s), necessary business applications and settings.
- Create Active Directory and other accounts with the appropriate level of access.
- Ship computers to users, managing costs and coordinating with level 1&2 support for delivery.
- Provide setup introduction to new users.
- Analyze inventory and provide data points to create replacement calendars.
- Provide initial training to new users on Colas ISS IT tools, procedures, organizations and applications.
- Diploma of College Studies or equivalent.
- 3 years of experience in setting up and supporting Microsoft Windows 7 & 10 as well as productivity tools such as Microsoft Office.
- Must be bilingual (English/French).
- Preferred ITIL v3 certification.
- Knowledge of ITSM principles.
Colas offers a competitive salary, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct.
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