Customer Service Liaison for Electromechanical Solutions
4 days ago
About Integrated Power Services
We are a leading provider of single-source electromechanical and power management solutions, serving over 30,000 essential customer locations across North America and the United Kingdom.
Job Summary
We are seeking a Customer Service Liaison to assist our Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquiries and ensure customer satisfaction, and managing various customer and sales-related tasks.
Responsibilities
- Provide timely and cost-effective completion of all customer service-related paperwork of incoming orders.
- Act as a technical resource to address and resolve inquiries and problems.
- Supports the outside sales organization and OEM partners with inquiries, quotes, vendor management, customer expectations for total satisfaction and ownership of clients.
- Responsible for order taking, processing, investigation and resolution of customer complaints and coordination of customer service objectives with shop operations.
- Provide customer and sales correspondence, the tracing of shipments, order processing customer credits and inventories.
Qualifications and Competencies
- Sharp analytical thinking and reasoning abilities.
- Proficient with Microsoft Office.
- Ability to analyze and interpret data and take appropriate action.
- Must be extremely detail-oriented with sound problem-solving skills.
- Ability to prioritize and maintain high degree of organization.
- Excellent time management.
- Ability to communicate technical data in a clear and concise manner.
- Poses excellent written and verbal skills.
- Prefer 5+ years of technical sales or customer service, or similar experience.
- Experience in motor repair or related industry.
- Experience interpreting and understanding profit and loss statement.
Salary and Benefits
The estimated salary range for this position is $60,000-$80,000 per year, depending on experience. We offer a comprehensive benefits package including Paid Time Off (PTO), RRSP Employer Match Program, Tuition Reimbursement Program, Medical, Dental and Vision plans, Employee Assistance Program (EAP), Safety shoe & glasses reimbursement, and more.
Why Join Our Team
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully.
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