Customer Service Ambassador

1 day ago


Burlington, Ontario, Canada Rogers Communications Full time

Company Overview

Rogers Communications is at the heart of our success, delivering a seamless experience and providing value expertise to our customers. We foster an environment that inspires personal growth and creates an inclusive future for everyone.

About the Role

We are seeking a Customer Service Ambassador to represent Rogers and Fido brands in-store and at local community events. This is a part-time opportunity with a variable shift schedule, requiring a minimum availability of 20 hours per week.

Key Responsibilities

  • Tailoring Solutions: Build rapport with customers to understand their needs and match them to Rogers and Fido brand products.
  • Sales: Identify opportunities, anticipate customer needs, and achieve sales goals within a dynamic and supportive team environment.
  • Customer Engagement: Drive sales through engagement of existing customers by calling and texting to promote Rogers and Fido branded products.

Requirements

  • Interpersonal & Communication Skills: Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication.
  • Customer Experience: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs.
  • Adaptability: Rapidly adapt with flexibility to respond to changes in the store environment to meet customer and business needs.
  • Multitasking: Experience navigating multiple tasks and efficient workflows while providing consistent customer service.
  • Critical Thinking: Successfully navigate and find solutions for unexpected situations that arise.

What You'll Get

  • Uncapped Earning Potential: A rewarding compensation package that includes uncapped commissions.
  • Enjoy the Perks: Employee discounts that can offer up to 50% off Rogers and Fido products and services.
  • Health Benefits: Quick access to one of the best flex health and dental benefits, Parental Leave, and Mental Health support.
  • Wealth Accumulation: Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), Pension plans in Canada, and option for company matched share purchase program.
  • Give Back: Rogers Gives Together is our employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back.

Earnings Estimate

The estimated earnings potential for this role is approximately $45,000 - $60,000 per year, depending on performance and commission rates.

Location

This part-time opportunity is located at 777 Guelph Line Rd., Burlington, ON, with occasional travel requirements up to 10%.



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