Retail Sales and Customer Service Team Lead

10 hours ago

Sarnia, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to lead and oversee the overall success of our Retail Sales and Customer Service teams in a Canadian Bank branch.

The ideal candidate will have a proven track record of leading and driving a customer-focused culture, building and strengthening existing and new customer relationships, and coaching their team to success.

Key Responsibilities:

  • Lead and manage a team of Retail Sales and Customer Service representatives to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to deepen client relationships and drive sales growth.
  • Coach and develop team members to improve their sales and customer service skills.
  • Collaborate with other branch teams to achieve business objectives and improve overall branch performance.

Requirements:

  • Experience as a people manager and the ability to engage and motivate a team.
  • Experience in personal banking and sales management.
  • Demonstrated ability to build strong relationships with customers and colleagues.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success. We value diversity and inclusion in the workplace and are an equal opportunities employer.

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