Technical Support Specialist

2 weeks ago

Saskatoon, Saskatchewan, Canada Tech Edge Ltd Full time

At Tech Edge Ltd, we are seeking a skilled Technical Support Agent to join our team. The successful candidate will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

The ideal candidate will have a strong understanding of computer systems and be able to troubleshoot and resolve technical problems. They will also be able to consult user guides, technical manuals and other documents to research and implement solutions.

In addition, the Technical Support Agent will be responsible for providing advice and training to users in response to identified difficulties. They will also be required to collect, organize and maintain a problems and solutions log for use by other technical support analysts.

The Technical Support Agent will work closely with the technical support team to ensure that all technical issues are resolved in a timely and efficient manner. They will also be required to participate in the redesign of applications and other software.

The successful candidate will have a strong understanding of business systems, networks and the Internet. They will also be able to provide technical support to users in response to identified difficulties.

We are looking for a highly motivated and organized individual who is able to work independently and as part of a team. The successful candidate will have excellent communication and problem-solving skills.

The Technical Support Agent will be required to work 30 hours per week and will be based in a permanent position. The language of work will be English.

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