Healthcare Support Specialist

7 days ago


Brandon, Manitoba, Canada Prairie Mountain Health Full time
About Prairie Mountain Health

Prairie Mountain Health is a leading healthcare provider in the region, dedicated to delivering exceptional patient care and support.

Estimated Salary: $65,000 - $85,000 per yearJob Description:Company Overview

Prairie Mountain Health is seeking an experienced Healthcare Support Specialist to join our team. As a key member of our staff, you will play a vital role in supporting physicians and medical providers in navigating available resources for their patients and practice.

Responsibilities:
  • Audit and update physician orientation processes to improve knowledge of regional and provincial services.
  • Tour facilities and clinics to solicit feedback from new physicians on additional information that would have been helpful during orientation.
  • Provide phone and in-person support, as well as maintain online services.
  • Curate and maintain a directory of services in PMH in discussions with each clinic, hospital, manager, and physician group.
  • Develop intimate knowledge of tests available, where they are available, and how to order them.
  • Ensure computer access is ready upon start date.
  • Provide broad overview of PMH services through the lens of the specific community.
  • Arrange dedicated orientation time for new physicians with Department Chief/Site CMO/Clinic physician.
  • Work with communities receiving new physicians to curate list of local resources, including family support information.
  • Assist with regular check-ins with new physicians to the region.
  • Solicit feedback from established physicians on patient navigation issues.
  • Perform exit interviews and report to Executive Management on noticeable issues and/or patterns.
  • Define procedures available in PMH.
  • Define referral process for PMH and Winnipeg.
  • Define clinical issues that can be dealt with virtually.
  • Define services needing physician referral vs those where patients can self-refer.
  • Define community resources available and how to access them.
  • Create communications to physicians about new/updated services as they become available.


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