Infrastructure Support Specialist

2 months ago


Tecumseh, Ontario, Canada Watson Clinic Full time
Job Summary

We are seeking a highly skilled MIS Infrastructure Analyst I to join our team at Watson Clinic LLP. This role is responsible for ensuring that all PC equipment and peripherals are configured and conform to all Clinic policies, procedures, and guidelines.

Key Responsibilities
  • Provide technical support for software and hardware issues, escalating as needed.
  • Configure and repair PC and peripherals within a networked environment.
  • Support mobile devices, including Wi-Fi networks, application installs, and troubleshooting.
  • Install software, hardware, upgrades, and patches in accordance with department policies and procedures.
  • Familiarity with Windows applications, including operating systems, MS Office products, and MS Exchange/Outlook.
  • Understand and support software needed for security, including encryption, anti-virus, and firewalls.
  • Assist with maintaining a comprehensive and accurate inventory of all equipment.
  • Knowledge of printing fundamentals and troubleshooting hardware and software printing issues.
  • Escort external vendors and support personnel to ensure all security and destruction policies and procedures are followed.
Requirements
  • 2 years of experience with computer equipment, software, or other technical related hardware.
  • Current technical certifications and/or Associates of Science degree in computer related field with 1 year of experience.
  • Excellent oral, written, and professional communication skills.
  • Attention to detail while multitasking in a fast-paced environment.
  • Knowledge of common practices and procedures within the information technology field.
Working Conditions

This role requires the ability to work with limited supervision as an individual and within the MIS group. On-call rotations are normally one week in duration per assignment.



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