Infrastructure Support Specialist

2 weeks ago


Tecumseh, Ontario, Canada Watson Clinic Full time
Job Summary

We are seeking a highly skilled MIS Infrastructure Analyst I to join our team at Watson Clinic LLP. The successful candidate will be responsible for ensuring that all equipment is configured and conforms to our clinic's policies, procedures, and guidelines.

Key Responsibilities
  • Configure and repair PC and peripherals within a networked environment using critical and logical thinking.
  • Answer incoming support calls, resolving software/hardware related issues or escalating appropriately if needed/required.
  • Create and update all assigned support tickets as required by department policies and procedures.
  • Install software, hardware, upgrades, and patches in accordance with department policies and procedures.
  • Assist department with maintaining a comprehensive and accurate inventory of all equipment.
  • Escort external vendors and support personnel to ensure all security and/or destruction policies and procedures are followed.
Requirements

The ideal candidate will have excellent oral, written, and professional communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A current technical certification and/or Associate of Science degree in a computer-related field, along with 1 year of experience, is preferred.

Working Conditions

The MIS Infrastructure Analyst I will work with limited supervision as an individual and within the MIS group. The position requires the ability to work on-call rotations, which are normally one week in duration per assignment.



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