Customer Service Representative

1 day ago

St Catharines, Ontario, Canada CSN Collision Full time
Job Title: Customer Service Representative

CSN Collision is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support to ensure their satisfaction with our collision repair services.

Key Responsibilities:
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers, insurance companies, and other stakeholders to ensure seamless communication and resolution
  • Maintain accurate and up-to-date records of customer interactions and repair status
  • Collaborate with other team members to ensure efficient and effective repair processes
Requirements:
  • 3-5 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and knowledge of software applications
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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