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Technical Support Specialist

2 months ago

Grande Prairie, Canada Allamani Technical Solutions Ltd Full time
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team at Allamani Technical Solutions Ltd. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met, and delivering high-quality solutions.

Key Responsibilities
  • Confer with clients to identify their technical requirements and provide tailored solutions.
  • Design, develop, and implement information systems business solutions that meet our clients' needs.
  • Assess and mitigate physical and technical security risks to data, software, and hardware.
  • Develop and implement policies, procedures, and contingency plans to minimize the effects of security breaches.
  • Conduct quality assurance reviews to ensure our software products and information systems meet the highest standards.
  • Resolve conflict situations and provide ongoing support to our clients.
  • Operate testing equipment to ensure product quality and execute software application tests.
Requirements
  • 2 years of experience in a technical support role.
  • Ability to work independently in a fast-paced environment with tight deadlines.
  • Excellent communication and problem-solving skills.
  • Attention to detail and ability to work under pressure.
Benefits
  • Parking available on site.
  • Permanent employment with a competitive salary and benefits package.
  • Opportunity to work with a dynamic team and contribute to the growth of our company.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your application.