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Expert IT Network Infrastructure Specialist
2 months ago
About Us
Vision33 is a global organization that brings together best-in-class cloud technology and experienced professionals to deliver ERP and business solutions. We thrive on bringing operational efficiencies, business growth, and success to our clients.
Our innovative iSupport solution enhances the competitive advantage of our clients through robust Managed IT Services. We build long-lasting relationships with our clients, consistently driving value through innovation, efficiency, and productivity.
We empower our people to make a real impact by doing the right thing for our clients. If you're a technical expert with IT network infrastructure experience, enjoy collaborating with others, and are driven to make a positive operational impact, this role may be for you.
Job Description:
- Provide day-to-day IT system, network, and infrastructure support for a diverse client base in the Maritimes.
- Work directly with clients to gather and document requirements relating to their internal systems, networks, and applications, and troubleshoot and resolve their issues.
- Respond to service requests within designated response times and maintain records in our ticketing system.
- Collaborate with team members to resolve client issues and requests.
- Support internal and external sales efforts as required.
Required Skills and Qualifications:
- Relevant post-secondary education coupled with 3-4 years of related experience.
- Experience diagnosing and resolving basic technical issues.
- Experience using and managing remote monitoring and alerting systems.
- Excellent problem-solving skills with timely execution.
- Knowledge of SMB IT Network Infrastructure, domain admin, security requirements, and end-user equipment.
- Knowledge of Microsoft 365 products and services.
- Knowledge of MS Server and Desktop OS, and VMWare environments.
- Excellent communication and listening skills to correspond with clients, diagnose issues, resolve problems, and collaborate with colleagues.
Additional Requirements:
- A valid driver's license without restrictions and reliable transportation for traveling to various client sites within Halifax and surrounding areas.
Estimated Salary: $65,000 - $80,000 per year
If you're looking for a growth opportunity with an organization that invests in professional growth and employee success, Vision33 may be the place for you.
Please submit your application today. For more information on our company, culture, benefits, and more, please visit our website at https://www.vision33.com/careers.
