Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada Cartika Internet Solutions Provider Inc. Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Cartika Internet Solutions Provider Inc. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Provide technical support to users experiencing difficulties with computer systems and software
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Requirements

  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong technical background

Work Environment

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Benefits

  • Health care plan
  • Other benefits
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32.5 hours per week

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