Optical Retail Leader

6 days ago

Guelph, Ontario, Canada Luxottica Full time

We are seeking a Store Manager to lead our team at LensCrafters. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Key Responsibilities
  1. Convey a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
  2. Demonstrate the Diamond Service Principals and Service Vision with all customers and patients.
  3. Provide on-the-job training and guidance to team members making use of Company provided programs.
  4. Analyze store financial data and make recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
  5. Strive to achieve "Far Exceeds Expectations" on all targets set in the following areas:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Store Operating Profitability
  • % Saturation of Training
  • Key Performance Indicators, to include exam growth and retention

Successful candidates will have a strong track record of leadership and customer service, with experience in optical retail and a passion for delivering exceptional results.

Requirements
  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

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