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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada FIBERCOMM COMMUNICATIONS LTD Full time
About the Role

FIBERCOMM COMMUNICATIONS LTD is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and online resources to find solutions.
  • User Training: Provide training and guidance to users on how to use our systems and software, ensuring they have the necessary skills to perform their tasks efficiently.
  • Team Leadership: Supervise and mentor junior technical support staff, providing guidance and support to ensure they meet the required standards.
  • System Administration: Set up and configure computer systems, networks, and software, ensuring they are secure and functioning correctly.
  • Backup and Recovery: Perform regular backups and recoveries of critical data, ensuring business continuity in the event of a disaster.
  • Customer Service: Provide exceptional customer service, responding to user inquiries and resolving issues in a timely and professional manner.
Requirements
  • Education: A college diploma or equivalent experience in a related field.
  • Experience: 2 years of experience in a technical support role, with a strong background in computer systems, software, and network administration.
  • Language: Fluency in English, with excellent communication and interpersonal skills.
  • Work Hours: 40 hours per week, with flexibility to work overtime as required.
Preferred Qualifications
  • Support for Newcomers and Refugees: Experience working with government or community programs that support newcomers and refugees.
  • Support for Youths: Experience working with government or community programs that support youth employment.
  • Support for Veterans: Experience working with government or community programs that support veterans.
  • Support for Indigenous People: Experience working with government or community programs that support Indigenous people.
  • Support for Visible Minorities: Experience working with government or community programs that support visible minorities.