Loss Prevention Agent

16 hours ago


Hamilton, Ontario, Canada Sephora Full time

At Sephora, we're committed to creating an exceptional customer experience and driving business results through our Loss Prevention team.

About the Role

This is a fantastic opportunity for a highly motivated and skilled Loss Prevention Agent to join our dynamic team in Hamilton, ON. As a key member of our Loss Prevention team, you will play a critical role in protecting our assets, preventing theft, and upholding our company values.

Job Description
  • Provide friendly, professional service to clients while maintaining a vigilant presence on the sales floor.
  • Utilize surveillance systems and conduct regular checks to identify and deter external theft.
  • Adhere to all laws and company policies related to apprehensions, search and seizure, and evidence preservation.
  • Prepare detailed reports on theft incidents, merchandise recoveries, and audits.
  • Develop and maintain strong relationships with internal partners, law enforcement agencies, mall security, and other retailers.
  • Testify in court on behalf of the company as required.
  • Deliver new hire and continuous employee training to enhance store loss prevention awareness.
Operations
  • Conduct thorough store self-audits, checklists, and safety inspections, reporting findings to the Leadership team and District Loss Prevention Manager.
  • Assist the Leadership team with inventory preparation and processing.
  • Collaborate with stores and the DLPM to develop and execute shrinkage prevention plans.
Requirements
  • 1 year of asset protection/loss prevention experience in retail.
  • Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
  • Demonstrate strong written, verbal, interviewing, listening, and interpersonal communication skills.
  • Able to remain composed and provide effective coaching on loss prevention techniques.
  • Proficiency in Windows, Word, and Excel is desirable.
  • High School graduate or equivalent.
  • Availability to work flexible hours, including evenings, weekends, and holidays, and potentially multiple locations within a market.

We offer a competitive salary, estimated at $55,000 - $65,000 per annum, based on experience and location. Sephora is owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group. We're a beauty trailblazer, known for our unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.



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