Customer Service Supervisor

4 weeks ago


Toronto, Ontario, Canada tomato e-commerce Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Tomato E-commerce Inc. The successful candidate will be responsible for coordinating team efforts, ensuring seamless customer service delivery, and supporting our organization's commitment to diversity and inclusion.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure effective customer service delivery
  • Co-ordinate, assign, and review work to ensure timely completion and high-quality results
  • Organize and maintain inventory to meet customer demands
  • Participate in government or community programs that support newcomers and refugees, veterans, and indigenous people
  • Support social and labour market integration of newcomers and refugees, veterans, and indigenous people
  • Recruit and support newcomers and refugees, veterans, and indigenous people in their transition to the civilian workforce
  • Offer mentorship, coaching, and networking opportunities to support the growth and development of team members
  • Provide diversity and cross-cultural training to create a welcoming work environment
Requirements
  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills

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