Customer Service Supervisor

4 weeks ago


Toronto, Ontario, Canada BreathIn' Therapy Ltd. Full time

Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at BreathIn' Therapy Ltd. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and contributing to the growth and success of our organization.

Key Responsibilities

  • Establish and implement work schedules and procedures to ensure efficient customer service delivery.
  • Examine and verify the accuracy of work performed by customer service representatives.
  • Identify training needs and provide coaching and guidance to team members.
  • Prepare and submit reports on customer service performance and team productivity.
  • Resolve customer complaints and provide technical advice to improve customer satisfaction.
  • Train staff in job duties, safety procedures, and company policies.
  • Conduct performance reviews and provide feedback to team members.
  • Recruit and hire new team members.
  • Coordinate and assign work to team members.

Requirements

  • College/CEGEP education.
  • 3 years to less than 5 years of experience in customer service or a related field.

Working Conditions

  • 30 hours per week.
  • Permanent work term.
  • English language required.

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