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Guest Experience Ambassador
2 months ago
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.
About the RoleWe are seeking a highly skilled and dedicated Guest Experience Agent to join our team at Four Seasons Resort & Residences Whistler. As a Guest Experience Agent, you will play a vital role in delivering exceptional guest experiences, ensuring that every interaction is personalized, warm, and memorable.
Key Responsibilities- Coordinate with various departments to ensure seamless guest experiences
- Greet arriving and departing guests with genuine hospitality and recognition
- Utilize our guest recognition system to maximize guest satisfaction
- Develop connections with guests, gather feedback, and resolve any issues that may arise
- Verify arrival and departure details, arrange luggage handling, transportation, and other services as requested by guests
- Prepare and double-check guest arrivals, including welcome packages and correct room assignments
- Handle all guest interactions with the highest level of hospitality and professionalism
- Previous Front Office experience in a luxury hotel setting
- Excellent customer service skills
- Ability to multi-task and remain highly organized
- Excellent communication skills in English (written, oral, and speaking)
- Ability to work in Canada
- Extended health coverage after probationary period
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Retirement plan with employer contribution
- Paid time off, vacation days, and additional floating holidays per year
- Excellent training and development program
- Discovery Nights at Four Seasons worldwide
We operate 24/7, 365 days a year, and expect our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.
We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.
