Senior Enterprise Service Management Consultant
7 days ago
Alcor Solutions, Inc. is seeking a Senior Enterprise Service Management Consultant to join our team in the Enterprise Service Management (ESM) practice.
This contract position offers a competitive salary of $120,000 per year, providing an excellent opportunity for experienced professionals to leverage their expertise and skills in service management.
About the JobThe ideal candidate will have a strong background in IT Business Management standards, methodology, and processes. As a Senior Enterprise Service Management Consultant, you will be responsible for facilitating workshops for clients, helping them build roadmaps, and providing documentation requested.
- Develop business relationships with process owners and Subject Matter Experts to gather requirements and write stories for enhancement and defect requests.
- Foster Agile principles by prioritizing most valuable work and facilitating sprint planning sessions and backlog management.
- Create testing scenarios and facilitate testing with subject matter experts/process owners for semi-annual releases.
- Assist with company on-boarding and standing up new modules/features releases.
- Identify opportunities for improvement and automation of business processes.
- Contribute to governance model for SPM, including writing process-related material.
- Facilitate training and SPM-related knowledge sharing events for the Enterprise.
Domain Expertise:
- Review and prioritize backlog items as per business needs.
- Demonstrate knowledge and expertise in IT Business Management standards, methodology, and processes and maintain knowledge as technology and best practices evolve.
- Provide communication, education, guidance, mentoring, and of IT Business Management strategy expertise to customers and team members.
- Participate in meetings and works with customers as appropriate to maintain working knowledge of practices operations and needs.
- Stay abreast of current and emerging technology in both hardware and software as related to their domain.
The successful candidate will possess:
- Experience building strong business relationships cross-functionally.
- Ability to influence and challenge peers and stakeholders to drive towards a common goal/solution.
- Excellent communication skills, with the ability to communicate complex problems and solutions.
- Proven project management experience, managing concurrent projects while providing realistic delivery dates and managing customer expectations.
- Business process analysis or design experience.
- Working knowledge of IT systems.
- Experience working with stakeholders to solicit and capture requirements.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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