Senior ServiceNow SPM Implementation Specialist

1 week ago


Canada Alcor Solutions, Inc. Full time

Alcor Solutions, Inc. is seeking a highly skilled Senior ServiceNow SPM Implementation Specialist to join their Enterprise Service Management (ESM) practice. This contract position requires an energetic senior consultant who enjoys working in a fast-paced environment.

The ideal candidate will play a key role in working with the global team and stakeholders to build solutions to a wide range of business requests. As a senior specialist, you will facilitate workshops for clients, help them build roadmaps, and provide documentation as requested. This position will report directly to the Enterprise Service Management Practice Manager(s).

Key Responsibilities:
  • Collaborate with process owners and subject matter experts to gather requirements, write stories for enhancements and defect requests, and test solutions to ensure delivery of a high-quality product
  • Facilitate sprint planning sessions and backlog management, focusing on prioritizing most valuable work while promoting Agile principles
  • Develop testing scenarios and facilitate testing with subject matter experts/process owners for semi-annual releases
  • Assist with company onboarding and standing up new modules/features releases
  • Identify opportunities for improvement and automation of business processes
  • Contribute to governance model for SPM, including writing process-related material
  • Organize training and SPM-related knowledge sharing events for the Enterprise
  • Provide industry best practice recommendations to global customers
Requirements:
  • Review and prioritize backlog items based on business needs
  • Demonstrate knowledge and expertise in IT Business Management standards, methodology, and processes, and maintain knowledge as technology and best practices evolve
  • Communicate, educate, guide, mentor, and provide IT Business Management strategy expertise to customers and team members
  • Participate in meetings and work with customers as necessary to maintain a working knowledge of practices operations and needs
  • Stay current with emerging technology in both hardware and software related to their domain
  • Perform other duties as assigned

To be considered for this opportunity, candidates must have experience building strong business relationships cross-functionally, influencing peers and stakeholders to drive toward a common goal/solution, managing concurrent projects, and providing realistic delivery dates. A Bachelor's degree is required, and preferred certifications include ITIL Service Management, ServiceNow Administrator, or SPM Suite Certification. The estimated salary range for this position is $90,000 - $120,000 per year, depending on location and experience. Alcor Solutions, Inc. offers a comprehensive benefits package to support the well-being of its employees.



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