ServiceNow SPM Business Process Consultant
6 days ago
Alcor Solutions, Inc. is a leading provider of Enterprise Service Management solutions, seeking a skilled ServiceNow SPM Senior Consultant to join our global team. The ideal candidate will have a strong background in IT business management and experience working with the ServiceNow platform.
The ServiceNow SPM Senior Consultant will play a key role in helping our clients build robust service management processes, leveraging their expertise to drive business value and improve customer satisfaction.
- Collaborate with process owners and subject matter experts to gather requirements, design, and implement service management solutions.
- Facilitate workshops and training sessions for clients, focusing on Agile principles and best practices.
- Develop and maintain documentation, ensuring accuracy and compliance with company standards.
- Conduct testing and quality assurance activities to ensure high-quality delivery.
Key Responsibilities
- Review and prioritize backlog items based on business needs.
- Demonstrate expertise in IT business management standards, methodology, and processes.
- Communicate effectively with stakeholders, providing guidance and mentorship as needed.
- Stay up-to-date with current and emerging technology trends, applying knowledge to drive business growth.
Requirements
- Proven experience in building strong business relationships cross-functionally.
- Able to influence and challenge peers and stakeholders to drive common goals and solutions.
- Effective communication and problem-solving skills.
- Experience managing concurrent projects, prioritizing tasks, and delivering results.
Preferred Qualifications
- ITIL Service Management certification or equivalent experience.
- ServiceNow Administrator or SPM Suite Certification.
We Offer
- An estimated salary range of $120,000 - $180,000 per annum, depending on location and experience.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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