Intake Team Lead

4 weeks ago

Fort McMurray, Canada Forest View Hospital Full time

Job Summary

Forest View Hospital is seeking a highly skilled and experienced Intake Team Lead to join our Assessment and Referral Center. As a key member of our team, you will be responsible for providing guidance and support to our staff in the provision of patient access to care and behavioral health assessment services.

Key Responsibilities:

  • Directs day-to-day department operations and admissions process
  • Coordinates and leads the onboarding and Training process.
  • Directs the screening of potential patients for admission into the hospital and initiates the integrated assessment process.
  • Ensures the staff schedule and configuration meet the needs and demands of the hospital and patients served.
  • Ensures the assessments and work assignments are evenly distributed among the nursing staff.
  • Monitors all assessment appointments/informational calls 24 hours a day and prepares appropriate forms.
  • Plans, coordinates, and evaluates direct and indirect facility assessments and patient admissions.
  • Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
  • Assists Assessment & Referral Director in preparing reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
  • Provides guidance to community resources available to person inappropriate or unavailable for admission but who are requiring further guidance and referrals.
  • Assure patient's rights are upheld in compliance with all state and federal regulations.
  • Provides services to current referral sources to assure their satisfaction and continued associations.
  • Ensure all patient, family, and referral complaints are promptly handled.
  • Monitors and encourages staff to take their 30-minute unpaid breaks.
  • Other duties as assigned

Requirements:

  • Registered Nurse, Bachelors preferred or master's degree in social work, psychology, or related field.
  • 1-2 years of admissions and referral experience in a psychiatric or mental health setting preferred.
  • Knowledge of patient assessment, family motivating treatment planning techniques.
  • Knowledge of external review organizations (i.e., managed care, Medicare, Medicaid, state gate keeper for Medicaid).
  • Knowledge of patients' rights, advanced directives, adult and child abuse laws, and emergency detention.
  • Knowledge of complex patient care planning, utilization, and crisis intervention techniques.
  • Effective leadership and negotiation skills.

About Forest View Hospital:

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems.

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