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Server Support Associate

1 month ago

Toronto, Ontario, Canada Auberge du Pommier Full time

Company Overview

Auberge du Pommier is excited to welcome guests to our newly renovated space, offering a unique dining experience with our Bistro favourites like steak tartare, duck confit, and steak frites. As a Server Assistant, you will play a vital role in ensuring our guests have a memorable experience.

What We Offer

  • Gratuity Sharing
  • Discounted gym membership
  • Employee Assistance Program
  • 50% dining discount for all O&B locations for you and up to 3 guests
  • Employee referral program
  • Training and development opportunities
  • Access to health, dental, and vision benefits with enhanced mental health coverage
  • O&B is one of Canada's largest hospitality companies with many internal career opportunities.

Job Responsibilities

Under the direction of the Front of House Management Team, Server Assistants provide support to Servers by inspecting all tables for proper mise en place, cleanliness, and completeness. They practice a high level of floor awareness and have exceptional knowledge of all food and beverage items. Server Assistants help with food running and monitor food quality to ensure O&B presentation standards.

Day-to-Day Responsibilities

  • Answer questions about food, beverages, wine, and other restaurant functions and services when necessary
  • Assist with food running, ensuring that plates arrive to the proper guest
  • Monitor the cleanliness of the section and ensure all materials and areas are clean and free from clutter
  • Communicate with Servers and Hosts to maximize seating
  • Practice a high level of floor awareness and clear/clean as required
  • Ensure that condiments are pre-portioned and the fridges are stocked with milk, cream, butter, etc.
  • Monitor food quality and presentation standards
  • Follow all food safety standards and systems
  • Empty garbage, change linen bags, and dispose of garbage and recycling
  • Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience
  • Other duties as assigned or required

Qualifications

  • A Degree/Diploma in Hospitality or equivalent considered an asset
  • Smart Serve Certification a requirement
  • High attention to detail
  • Ability to remain calm under pressure while working in a fast-paced environment
  • Organizational skills
  • Ability to take direction and prioritize
  • Strong oral communication skills
  • High level of product knowledge
  • Ability to maintain a level of professional urgency and momentum