Customer Service Supervisor
17 hours ago
We are seeking a highly skilled Customer Service Supervisor to join our team at BreathIn' Therapy Ltd.
Job Summary:The Customer Service Supervisor will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and driving business growth.
Key Responsibilities:- Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities.
- Customer Service: Ensure exceptional customer service, resolving customer complaints and issues in a timely and professional manner.
- Training and Development: Develop and implement training programs to enhance customer service skills and knowledge.
- Performance Management: Conduct regular performance reviews, setting goals and objectives to improve team performance.
- Reporting and Analysis: Prepare and submit reports on customer service metrics, identifying areas for improvement.
- Education: College/CEGEP diploma or equivalent.
- Experience: 3 years to less than 5 years of experience in customer service or a related field.
- Language: Fluency in English.
- Work Hours: 30 hours per week.
- Permanent Employment: Opportunity to join a dynamic team at BreathIn' Therapy Ltd.
- Support for Newcomers and Refugees: We support social and labour market integration of newcomers and/or refugees.
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