Customer Service Supervisor

17 hours ago


Toronto, Ontario, Canada BreathIn' Therapy Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team at BreathIn' Therapy Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives, ensuring excellent customer service, and driving business growth.

Key Responsibilities:
  • Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities.
  • Customer Service: Ensure exceptional customer service, resolving customer complaints and issues in a timely and professional manner.
  • Training and Development: Develop and implement training programs to enhance customer service skills and knowledge.
  • Performance Management: Conduct regular performance reviews, setting goals and objectives to improve team performance.
  • Reporting and Analysis: Prepare and submit reports on customer service metrics, identifying areas for improvement.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 3 years to less than 5 years of experience in customer service or a related field.
  • Language: Fluency in English.
  • Work Hours: 30 hours per week.
What We Offer:
  • Permanent Employment: Opportunity to join a dynamic team at BreathIn' Therapy Ltd.
  • Support for Newcomers and Refugees: We support social and labour market integration of newcomers and/or refugees.


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