Sales and Member Experience Manager

3 weeks ago

Halifax, Nova Scotia, Canada Atlanticcreditunions Full time

At Atlanticcreditunions, we're committed to delivering a great banking experience to our members. As the Manager, Sales and Member Experience, you'll play a key role in leading the execution of our Sales Strategy, which includes annual plans for campaigns, programs, and product development.

Key Responsibilities:

Develop and execute sales and service capabilities to support customer and organizational goals
Develop sales tools and execute sales coaching and training
Prepare sales reporting and tracking requirements
Deliver the Member Experience Model, the Member Problem Resolution Process, the CRM System, and the Calendar Management System
Manage and execute business partnerships that are part of our product delivery model to our customers

Requirements:

Proven track record in sales results and related management
Expert knowledge of financial products and services
Ability to multi-task across a number of areas of responsibility, leveraging strong prioritization skills
Thrive in a coaching and leadership role, effectively executing a performance management program
Possess solid interpersonal and communications skills
Excel at proactively identifying opportunities to meet customer needs and service expectations, delivering an exceptional experience to our members

Education / Experience:

Possess an undergraduate degree with an emphasis on Business or Commerce
Six to nine years of progressive branch / banking experience, with three to five years in a sales / sales management role in a financial institution
Experience with banking systems and electronic banking platforms, along with MS Office Suite

Employment Equity, Diversity & Inclusion at Atlanticcreditunions:

We strive to achieve a workplace where opportunities are based on skills and abilities and recognize the value that diversity brings. We encourage applications from all qualified candidates, including those who identify as racially visible, indigenous, women in underrepresented roles, persons with disabilities, and members of the 2SLGBTQI+ community. We support candidates and employees with access and accommodation needs. If you are selected for an interview and require a specific accommodation, please let us know and we would be happy to assist.

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