Visitor Experience Team Member

2 weeks ago


Halifax, Nova Scotia, Canada The Government of Nova Scotia Full time
About Our Opportunity

The Government of Nova Scotia is seeking a highly skilled and enthusiastic individual to join our team as a Visitor Experience Team member at the Maritime Museum of the Atlantic. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our visitors have a memorable and engaging experience.

Primary Accountabilities
  • Assist with the coordination of facility rentals, promotional activities, and special events.
  • Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.
  • Ensure special offers, discounts, and cash handling procedures are completed in adherence with policies and procedures.
  • Offer consistently high-level customer service and assistance to all museum visitors.
  • Actively participate in museum interpretation to the visiting public, providing engaging, accurate information about our stories through kits, demonstrations, tours, and activities.
Qualifications and Experience

As the ideal candidate, you have completed high school and have 3 years of related experience in a retail or customer service environment. An equivalent combination of training and experience may be acceptable.

You possess a knowledge and strong interest in the cultural and natural history of Nova Scotia and its Museums. You are a self-motivated individual who works well independently and participates fully in a team environment. You have exceptional interpersonal skills, are enthusiastic about engaging with diverse visitors, and are comfortable with public speaking. You value the concepts of equity, diversity, and inclusion in all areas of work.

Assets for this Role
  • Training or certification in tourism, hospitality, retail, and/or museum studies.
  • Experience in education or museum interpretation.
  • Certification in first aid and WHMIS.
  • Ability to speak French or additional languages.
Benefits

The Government of Nova Scotia offers its employees a wide range of benefits, including a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation, and Employee and Family Assistance Programs.

Working Conditions

Must be willing and able to work flexible hours, including weekends, evenings, and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks.



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