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Sales Support Coordinator

1 week ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full time

Company Overview:

Wyndham Hotels & Resorts is a global hospitality leader with a presence in over 95 countries.

Sales Support Role:

The Rapid Response Sales Support Coordinator plays a crucial part in our sales team's success by providing exceptional assistance to customers and hotels. This role involves handling multiple opportunities, collaborating with internal teams, and driving revenue growth.

Key Responsibilities:

  • Supporting sellers by handling activities across the sales process
  • Processing bookings within strict service levels (1-4 hours)
  • Sourcing hotel locations for Extended Stay or Project requests
  • Completing modifications to or cancelling of bookings
  • Using multiple reservation systems (CR/PMS) to move check out dates or make other modifications
  • Engaging with hotels to push reservations through on sold out properties
  • Ensuring IATA and Corporate IDs are attached to all reservations required
  • Creating and running reports for investigating bookings to ensure accuracy of all data
  • Collaborating with Wyndham Commissions team for account consolidation
  • Complete folio retrieval for all bookings in all systems
  • Develop streamline process for folio retrieval when unable to pull folios

About Us:

At Wyndham Hotels & Resorts, we're dedicated to making hotel travel possible for all. Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

What We Offer:

  • Competitive salary and benefits
  • Team member benefit programs focusing on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and quality of the environment
  • Culture of Diversity & Inclusion