Digital Transformation Architect

4 days ago

Montreal, Quebec, Canada ServiceNow Full time

Job Title: Digital Transformation Architect

Job Summary:

We are seeking a highly experienced Digital Transformation Architect to join our team at ServiceNow. As a key member of our customer success team, you will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients.

Key Responsibilities:

  • Develop and maintain strong executive relationships with CIO, CFO, CHRO, and business leaders
  • Develop implementation strategies and readiness processes to accelerate time to value
  • Maintain account-level relationships for clear value proposition within the account
  • Participate in account delivery governance
  • Advocate and champion ServiceNow's best practices
  • Deliver high customer satisfaction metrics for assigned accounts

Requirements:

  • Minimum 7 years of experience in management consulting leadership roles at top-tier consulting companies or equivalent, focused on technology-enabled transformations
  • Proven track record of success at Fortune 50-500 accounts
  • Understanding of issues and imperatives driving digital transformation across industries
  • Depth in digital transformation design, implementation, and management
  • Middle and back-office functional experience
  • IT, HR, and GBS transformation experience
  • Strong executive relationships with CIO, CFO, CHRO, and business line leaders
  • Experience serving as part of a key client account leadership team
  • Successful experience integrating with other account functions in developing and implementing account strategies and customer outcomes plans
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSIs
  • Knowledge of ServiceNow, minimal; ideal is knowledge and experience with multiple ServiceNow product suites
  • Fluency in French

About ServiceNow:

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

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